Privacy Policy

Personal Information Protection Policy

The purpose of this Privacy Policy (the "Policy") is to describe how YUMESHOKUNIN Co., LTD. which provide MISOKA GLOBAL, a Japanese company with registered office at 3-14-13 Hanjo, Minoh-city, Osaka, Japan and/or its affiliates (hereinafter: "We", "Our", or "Us"), each in their quality of controller, process personal information about its clients and prospects in order to provide you with the best possible service.

We collect, stores, processes, uses and discloses personal information about you in connection with your use of MISOKA GLOBAL web site, your use of our connected products (if and when available), or when you visit our stores or visit our social media pages.

1.WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?

For the purposes described in this Policy, MISOKA GLOBAL may collect the following categories of personal information:

Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or to make a purchase.

Payment information: for instance, credit card details, PayPal account details or other payment details which you must provide to receive products or services you have ordered from us.

Information you submit or post in a public space, on our social media pages or our websites, for example for a product review.

Information about your purchases online or in stores. This could include the products you purchased and their prices.

If you use our web sites, we may collect information about the browser you are using, and your browsing behavior.

We may also collect information posted on third party websites or social media platforms about MISOKA GLOBAL products and services, when necessary for the purposes defined hereunder.

Your personal information is collected either directly from you (e.g., if you create an account on one of our sites or make a purchase), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

If you choose not to submit any personal information when requested to perform a contract or when required by law, you will not be able to receive the product or service you ordered or otherwise register on our web site or other media.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website and products/services better. We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the Site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

for security purposes: we may use information to protect Our company, Our customers, Our associates, and Our websites against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

for anti-counterfeiting purposes, and fight against for MISOKA products in violation of MISOKA's general terms and conditions of sale and MISOKA's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.

for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.

for analytics purposes: we may use your information to analyze the e-reputation of MISOKA or Our products and to measure the effectiveness of our online campaigns or events, as it is our legitimate interest to preserve MISOKA's image and optimize our marketing campaigns.

other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

3.WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We do not disclose or otherwise share your personal information We collect, except:

with Our parent and affiliated companies within YUMESHOKUNIN CO., LTD.: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world.

with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites.

Subject to your consent, with Our business partners: for example, We will share information with third parties who jointly sponsor an event or promotion with Us. ;

with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

when We are required to do so by law or when it is necessary to comply with applicable law: for example, we might share information to respond to a court order.

4. TRACKING TOOLS AND USE OF COOKIES

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 6 months.

What type of cookies do we use?

5. TRACKING TOOLS AND USE OF COOKIES

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 6 months.

6.TRANFERRING YOUR PERSONAL INFORMATION

We may transfer your personal information to the service providers involved in the maintenance of our web sites or social media or any other tool used for the processing of our clients or prospects information.

7. RETENTION PERIOD

Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by MISOKA GLOBAL for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by MISOKA GLOBAL)

For the duration of your commercial relationship with MISOKA GLOBAL and 10 years thereafter, if You are a client (i.e. You have made a purchase of Our products or services)

If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;

Your personal data are then anonymized or deleted

8.YOUR RIGHTS

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.

You may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.

You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.

You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.

You can request the deletion of your Personal information (i) if your personal information is no longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent, (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to MISOKA GLOBAL.

MISOKA GLOBAL will take reasonable steps to inform the other companies of such erasure.

You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow MISOKA GLOBAL to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish MISOA GLOBAL to keep your personal information because you need it for your defense in the context of legal claims (iv) if you have objected to the processing but MISOKA GLOBAL conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.

You also have the right to lodge a complaint with the competent supervisory authority.

Our Data Protection Officer contact details are misokaglobal@nextel.com. When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.

When your information is processed to pursue our legitimate interests, you may object to such processing, if Our legitimate interest may be overridden by your interests and freedom. To exercise these rights, please contact us at: misokaglobal@nextel.com, and we will respond.

9.PROTECTING YOUR PERSONAL INFORMATION

We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites or social media.

10.CHILDREN

Our web sites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least sixteen years old to provide Us with your personal information and eighteen years old to engage in transactions on our websites. By engaging in transactions with us, you affirm that you are at least eighteen years old and are fully able to enter into and be legally bound by such transactions.

11.CHANGES TO THIS POLICY

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

12.CONTACT US

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at misokaglobal@nextel.com.

This translation is for reference purposes only. In case of any difference between this Japanese version and the original English version, the English version shall prevail.